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Help Center

Everything You Need to Know

Currently we ship UPS  on Mondays to help avoid delays over the weekends. Orders placed after 12pm(EST) on Sunday will ship the following week.

On weeks with an observed mid-week Federal holiday, we reserve the right to delay shipping until the following Monday. This is to reduce the chances of your package getting caught in weekend/holiday congestion, and to assure we did our best to deliver to you a product that's both alive, and well.​​

**Please be mindful of the season and weather conditions in your area**

We offer a cold weather shipping packages in our store for $5 which include a 72-hour heat pack and thermal bubble wrap to protect your purchase from freezing temps. 

What is your return/exchange policy?

All sales are final, unless a damage claim, please read below for details.

We pack with the utmost care, for all plants, unless stated plants will be shipped bareroot in Sphagnum moss. We are not responsible for carrier delays, cosmetic damage, stress or yellow leaves. We have a live arrival guarantee, video unboxing is required within 3 hours of delivery to submit claim.

**PLEASE UNDERSTAND that plants undergo stress during shipping and may arrive a little wilted from being inside a dark box for an extended period. Mild yellowing and wilting is to be expected, but they should bounce back quickly! Anything more severe than this, please contact us!


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